I tried my product but don’t think it works. How can I get a refund.
Once a product has been opened it cannot be returned. Biotrends products are such that when opened they are considered non-salvageable, even hard goods as they are sanitized and sealed for your protection. If you have an issue, please contact us right away and we can offer a replacement or credit.
The product is not what I expected, how can I return it.
Biotrends will accept the return and subsequent refund of any product “no questions asked” as long as it is returned within 25 days of receipt and has not been opened. We cannot refund shipping but will refund the full purchase price upon return and receipt of the item.
If you need further instructions on how to return your item, please use the “contact us” form on this site.